Refund policy
RETURN AND REFUND POLICY
We offer a 30-day return period from the date your order is delivered.
RETURN ELIGIBILITY
To be eligible for a return, the item must be in the same condition in which it was received, unused, and in its original packaging. Proof of purchase is required.
Before returning an item, contact us through our Contact Form:
https://packpillow-lab.myshopify.com/pages/contact
Do not return an item without receiving return instructions from us. Returns sent without prior authorization may not be accepted.
DAMAGED, INCORRECT, OR MISSING ITEMS
Please inspect your order after delivery. If your item arrives damaged, defective, incorrect, or incomplete, contact us within 7 days of delivery and include clear photographs of the product and packaging.
If the claim is approved, we will provide a replacement or refund at no additional cost.
CHANGE-OF-MIND RETURNS
For approved returns that are not caused by damage, defect, or an incorrect item, the customer is responsible for return shipping costs. Original shipping charges are not refundable.
ORDER CANCELLATIONS
Cancellation requests should be submitted within 12 hours of placing the order. Once an order has entered processing or has shipped, cancellation cannot be guaranteed.
REFUNDS
After receiving and reviewing an approved return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method.
Banks and payment providers may require 5–10 business days to process and display the refund.
CONSUMER RIGHTS
Nothing in this policy limits any mandatory rights available to customers under applicable consumer protection law, including rights available to consumers in Israel.
CONTACT US
For return, cancellation, or refund requests, contact us through: